Returns and exchange policies for international customers

N.B:  We ship Worldwide Except Goods like perishables, Products related to medical, Spray and Alcoholic Drinks.

 

*Individual Customers or businesses can buy on ROMACSTORE.RW

We currently utilize DHL and Postal shipping services for international orders.

As you are using those shipping services companies, you are agreeing that the DHL Terms and Conditions shall apply.

Please note that all customs and duties will be paid by the customer.

Cash on delivery is not acceptable for international orders, you must pay before for you order to be considered.

Every shipment will have varying customs and duties per country, as well as per weight and shipment size. We do not have exposure to those fees, nor are we responsible for setting those fees.

All shipping rates generated are real-time rates provided by shipping services companies based on location and zone.

N.B: We apologize but we cannot accept returns and exchanges from international purchases at this time