Delivery Rates for Rwanda Orders
– Same Day Delivery: 1500Frw Flat Rate
– Next Day Delivery: 1100Frw Flat Rate
– In Kigali, typically take from 1 hour to 2 hours to deliver straight to your place
– Upcountry Delivery (Mu ntara cg Hanze ya Kigali): 2500Frw Flat Rate
– Orders above 60, 000Frw qualify for free delivery.
– Within Kigali City: We utilize Private Riders for Home Delivery services for all orders to be delivered within Kigali City.
– Outside Kigali/Other Provinces: We use Transport Agences for orders to be delivered in other provinces or outside of Kigali.
– We deliver goods to the shipping address provided by the customer.
– Please ensure that the shipping address is accurate. We are not responsible for lost or missing orders due to an incorrect shipping address provided.
If you have any questions on how to return your item to us, contact us: info@romac.rw or call or WhatsApp: +250785635105, +50726922373, 0783978400
or just simply use live chat on the website our agent will help you for more.
To our esteemed international customers,
We are here for you & listened to your feedback and we heard you!
We’re partnering with right partner to improve our international shipping costs around the world.
Many of you have reached out to us about your concerns regarding knowing duty rates up front, as well as lowering the overall cost to ship worldwide.
We are happy to announce that we’ve improved our international shipping services to be able to meet this need.
All international clients, you can now expect to see up to a 50% lower rate than previous. Now at checkout, once you enter your shipping information, you’ll be able to see the full cost including your duties to be paid, unless the country you are located in has different tariff rules, in which case you may be required to still pay duties later to receive your package.
The difference now is, we provide you with an estimation so you at least can know what to expect!
Duty rates will still vary from country to country, but we hope this is a positive step towards a bigger picture for us at ROMAC.RW, which is to be able to continue to improve and increase access to customers all over the world.
N.B: We ship Worldwide Except Goods like perishables, Products related to medical, Spray and Alcoholic Drinks.
N.B: We apologize but we cannot accept returns and exchanges from international purchases at this time.
Same Day Delivery: 1500Frw Flat Rate
– Next Day Delivery: 1100Frw Flat Rate
– In Kigali, typically take from 1 hour to 2 hours to deliver straight to your place
– Upcountry Delivery (Mu ntara cg Hanze ya Kigali): 2500Frw Flat Rate
– Orders above 60, 000Frw qualify for free delivery.
– Within Kigali City: We utilize Private Riders for Home Delivery services for all orders to be delivered within Kigali City.
– Outside Kigali/Other Provinces: We use Transport Agences for orders to be delivered in other provinces or outside of Kigali.
We deliver goods to the shipping address provided by the customer.
– Please ensure that the shipping address is accurate. We are not responsible for lost or missing orders due to an incorrect shipping address provided.
To our esteemed international customers,
We are here for you & listened to your feedback and we heard you!
We’re partnering with right partner to improve our international shipping costs around the world.
Many of you have reached out to us about your concerns regarding knowing duty rates up front, as well as lowering the overall cost to ship worldwide.
We are happy to announce that we’ve improved our international shipping services to be able to meet this need.
All international clients, you can now expect to see up to a 50% lower rate than previous. Now at checkout, once you enter your shipping information, you’ll be able to see the full cost including your duties to be paid, unless the country you are located in has different tariff rules, in which case you may be required to still pay duties later to receive your package.
The difference now is, we provide you with an estimation so you at least can know what to expect!
Duty rates will still vary from country to country, but we hope this is a positive step towards a bigger picture for us at ROMAC.RW, which is to be able to continue to improve and increase access to customers all over the world.
N.B: We ship Worldwide Except Goods like perishables, Products related to medical, Spray and Alcoholic Drinks.
N.B: We apologize but we cannot accept returns and exchanges from international purchases at this time.
ROMAC STORE is a dynamic and customer-centric e-commerce business based in Kigali, Rwanda.
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